How do I sign up?
This marketplace uses Facebook or Google+ open ID for all your logins.
I forgot my password. How do I reset it?
You can reset your password through either your Google or Facebook account.
Do you allow guest checkout?
Yes. You can choose not to create an account at SunBond when making a purchase. However, you are highly recommended to do so as all your delivery details will be saved in your account. Any future purchases that you make will become much faster and simpler.
What is an invoice ID?
An invoice ID is a number generated for your reference after every successful checkout. A particular invoice ID may include multiple items that you have bought from multiple sellers in a single checkout.
What is an order ID?
For every successful checkout with an invoice ID, all the items that belong to a particular seller will be consolidated to a single order ID. Therefore, if you bought multiple items from a few sellers in a single checkout, you should receive a few order IDs.
What are Delivery options?
Delivery options are a list of seller defined delivery methods that you can receive the item by. Some of the delivery options will have added cost.
What are Pick-up options?
Pick-up options is a list of seller defined locations that you can pick-up your item from. These options will not have added cost.
What are the different order statuses and what do they meant?
There are different order statuses for different delivery types.For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the seller has picked and packed, he can change the item’s order status to “Ready for pick-up”. The marketplace will automatically send an email to inform you to pick-up his item at his selected pick-up location.
3. Completed – once you have picked-up his item, seller will set the item’s order status to “Completed”.
4. Refunded – seller will set the item’s order status to “Refunded” when he has made a refund to you.

For delivery, the order statuses are:
1. Paid – after you have successfully make a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Delivered – after the seller has shipped/couriered/delivered the item, he will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that your item is on its way.
3. Refunded– seller will set the item’s order status to “Refunded” when he has made a refund to the buyer. There are different order statuses for different delivery types.For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the seller has picked and packed, he can change the item’s order status to “Ready for pick-up”. The marketplace will automatically send an email to inform you to pick-up his item at his selected pick-up location.
3. Completed – once you have picked-up his item, seller will set the item’s order status to “Completed”.
4. Refunded – seller will set the item’s order status to “Refunded” when he has made a refund to you.

For delivery, the order statuses are:
1. Paid – after you have successfully make a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Delivered – after the seller has shipped/couriered/delivered the item, he will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that your item is on its way.
3. Refunded– seller will set the item’s order status to “Refunded” when he has made a refund to the buyer.
Will I be charged any fees for making a purchase?
You, the buyer, will not be charged any admin fees by SunBond. However, you are responsible for all other related charges and taxes (including shipping and customs) related to the purchase including and not limited to charges invoiced by the seller, freight forwarders or by the tax authorities.
How do I check my order statuses?
Simply hover the cursor over your profile to activate the drop down bar and click on “Purchases”. This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, item, qty, delivery method and order status.
How do I make a credit/debit card payment?
Click the shopping cart on the top menu bar. After selecting the items that you want to checkout, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to SunBond’s site.
Are the credit/debit card payments safe?
SunBond does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
How do I know that my online payment is secure?
SunBond uses Secure Socket Layer (SSL) technology which ensures that all connections on SunBond’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. SunBond also do not store any credit card details and payments are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
Can I cancel my order and get a refund?
All sales made on SunBond are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid.Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by the SunBond is a fixed commission for facilitating a sale and thus will not be refunded.However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below.